Refund Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

Returns
You have the right to return any product purchased from. Madamlush within 14 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it.

Initiating a Return:

To initiate a return, please contact our customer service team at info@madamlush.com

Provide your order number, a detailed reason for the return, and any supporting images if applicable.

Return Authorization:
Once your return request is approved, you will receive a link to process your Return Authorization (RA) number and instructions on how to proceed with the return.
Madamlush functions on a global scale, and in certain instances, we may be unable to furnish a return label for shipping the return order. Nevertheless, you will be provided with a label containing return instructions.

In the event that your package arrives damaged, defective, or contains the wrong variant, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a traceable method to send back the item.

Return Costs:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item (variant). Please note that shipping delays, which are beyond our control, are not considered valid reasons for initiating a return.

Return Orders with Issues: Damage/Wrong Variant
Products that are incorrect, defective, or damaged during transit are eligible for returns. The item must be in its original, unused condition and packaging. Upon reviewing your request, we will issue a Return Authorization (RA) number along with instructions on the return process. Please make sure to ship the return within 14 days of receiving the RA number.

Upon receiving the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund, as per your preference.

Exchange Request
Exchanges are only applicable within the specified return period, typically within 14 days from the date of delivery. Ensure that the product is securely packaged to prevent damage during transit. We offer exchanges for products of equal value only. If the exchange item is of a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of return shipping.

Return Exceptions / non-returnable items

All returns must adhere to the following conditions:

Unused: Merchandise must remain in its original condition. We are unable to process returns for items that have been used.
Damage-Free Requirement: Products should exhibit no indications of damage, unless they were received in a damaged condition.
Special Exception: In specific instances, we may opt to dispatch a replacement item to you without necessitating the return of the original item. Should you find the replacement item unsatisfactory, both the original and replacement items must be returned to be eligible for a refund. Please note that this is a one time exception, and any subsequent replacements will only be issued upon the return of the items